You can track your oder directly through our website here.

Be sure to have your tracking number ready. If you don't yet have a tracking number, please allow us 1-2 business days to send it to you via email

All our products have an estimated delivery time of 7 days. However, they may take longer due to current worldwide shipping.

Please get in contact via the live chat, or via the contact form you can find here

Make sure to check your spam folder. If it's not there, then you may have accidentally given us an incorrect email. If you think this may be the case, then please fill out a contact form and we will sort this out

If you have accidentally given us the wrong address, or any of the information you've provided isn't correct, then please reach out via the contact for here.

As long as your order has not yet reached its final destination, we'll be happy to amend your order for you.

As long as your order hasn't yet shipped, we can cancel your order. Please reach out to us via the contact form to get this sorted.

Unfortunately, if your order has already shipped, then it will have to be a refund that takes place and not a cancellation. Please refer to our refund policy for any further details

All our jewelry is water-resistant. However, like all jewelry, we don't recommend exposing your LovEmbrace Jewlry to water to long periods of time. Although the jewelry is water resistant, it will effect how the jewelry looks, and may cause long term damage.