Refund policy

LovEmbrace Return & Refund Policy

We want every LovEmbrace piece to arrive exactly as you imagined it. If something isn't right, we'll make it right — no hoops, no hassle. Here's everything you need to know:


Our 30-Day Return Window

You have 30 days from the day your order is delivered to request a return or exchange. We recommend keeping an eye on your tracking — most orders arrive within 4–8 business days after 1–2 days of processing, so you'll have plenty of time.

To be eligible, items must be:

  • Unworn and in their original condition

  • Returned in their original packaging

  • Free from signs of wear, damage, or alteration


Custom & Personalized Pieces

Because every engraved or made-to-order piece is created specifically for you, we're unable to accept returns on custom items — they can't be resold, and that's what makes them special in the first place.

That said, if your personalized piece arrives damaged, with an incorrect engraving, or with a manufacturing defect, we'll put it right immediately — whether that's a replacement or a full refund. Just get in touch and we'll take it from there.


Quality Issues & Defects

If something arrives damaged or isn't what you ordered, we want to know. Send us a clear photo of the issue at info@lovembrace.com and our team will get back to you within 24–48 hours with a resolution. This covers:

  • Damage during shipping

  • Incorrect engravings that don't match your order

  • Manufacturing defects

We'll either send a replacement or process a full refund — whichever works best for you.


EU Customers — 14-Day Cooling Off Period

If you're based in the European Union, you have the right to cancel your order within 14 days of receiving it, no reason needed. This is your statutory right under EU consumer law.

A few things to note:

  • You can use either the 14-day EU cooling off period or our 30-day return window — whichever gives you more flexibility.

  • Custom and personalized items are exempt from the cooling off period under EU law, as they're made specifically to your specifications. If your custom piece arrives with a fault, that's covered separately under our quality guarantee above.


How to Start a Return

Get in touch with us at info@lovembrace.com within 30 days of delivery. Have your order number ready, let us know the reason for your return, and include photos if it's a quality issue. We'll walk you through the rest.

When sending items back, please pack them securely and use a tracked shipping method, we want to make sure they get back to us safely.


Refunds

Once we receive and check your return, we'll process your refund within 5–7 business days back to your original payment method. Depending on your bank, it may take a few extra days to show up on your statement.


Exchanges

Happy to swap a ready-made item for a different size or design from our current collection. If you'd like something of greater value, you'll just cover the difference. Custom pieces (any pieces with engravings or customization) can't be exchanged, but if there's a problem with yours, see the quality section above.


International Orders

Return shipping costs for international orders are the responsibility of the customer. Refunds are processed in the original currency of purchase — any conversion fees applied by your bank aren't something we're able to cover.


Getting in Touch

For anything returns or refunds related, reach out to us at info@lovembrace.com. We're available:

  • Monday to Friday, 8:30am – 10:30pm

  • Saturday, 10am – 4pm

  • Closed Sundays

We aim to get back to every message within 24 hours on business days, but may be longer during busy periods (such as Christmas or Valentine's)



LovEmbrace Jewelry reserves the right to update this policy at any time. Any changes will be posted here with an updated effective date. This policy supersedes all previous versions.

Current Update 16/08/2026